Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your support requests will be replied to within maximum 60 minutes after the trouble ticket or e–mail has been submitted. If your case needs additional assistance from a server administrator, we’ll forward the trouble ticket or the email to the person in charge, in a timely manner then leave a comment to notify you that more time will be required for discovering a solution. And if you order our Managed Services package, any of the tasks included there will be carried out whenever you prefer.

  • Top quality support service

  • A Top–Class Customer Support Service

  • Our help desk support staff will be online for you 24/7 if you require help with our Website Control Panel or with any of the applications that we preinstall on your behalf on the dedicated hosting server. What is more if you require help tackling the standard admin tasks on your dedicated web hosting server, you can have a glimpse at our Managed Services package, that includes backup hard disk drive storage space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every dedicated server is fitted out with our cost–free Website Control Panel, which offers a fully detailed knowledgebase and a selection of instructional video tutorials. Whenever you require help with the Website Control Panel, just click on the Help or Videos buttons in the upper right corner.