A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It's a very efficient method to receive some information about the web hosting services or get some problem resolved because you're talking with a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the low possibility of mistakes any time you exchange info like usernames or domain names, the quicker response time because the communication is live plus the fact that you do not have to stay on the chat constantly - you are able to do something different while the representative examines the issue in question. Also, you're able to join a live chat room from any kind of computer that is connected to the Internet, avoiding the phone costs that you'll need to pay when you're calling to another country.

Live Chat Support in Website Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You are able to get in touch with us every day, which includes weekends and holidays, and we will give you more information about the website hosting that we supply in case you are not a customer yet, or about common and billing questions if you already have an account. Although for solely technical issues you need to open a trouble ticket to our tech support team, as such issues need additional time to be dealt with, you can still get in touch with us through the live chat for some tech information. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you a long time. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.